• How to deal with incoming calls on ?
    By default, when there is a incoming call on the gateway, the gateway will play default IVR “please dial extension” if user does not have any configurations. However, most of the users do not want the caller to hear the IVR, user can deal with the GSM incoming calls with the following method.
    Ringback tone of UC2000 gateway
    Ringback tone is an audible indication that is heard by the originator of a telephone call while the destination being calling is ringing. It is normally a repeated tone, designed to assure the calling party’s line is ringing.
    How To check SIM Card balance?
    The customer want check balance auto and block simcard when no_balance.The UC2000 have 3 modes to check balance: USSD/SMS/Call.
    How to Learn SIM Card Number?
    The customer want learn the SIM card number and used for auto call. The UC2000 have 3 modes to learn SIM card number: USSD/SMS/Call.
    How to configure abnormal call handle?
    This document is trying to explain the function of “Abnormal Call Handle” on UC2000 gateway. The document contains all necessary elements required to use the abnormal call handle properly. For any further support, please contact support@dinstar.com.
    NAT
    "Network Address Translation" is a method for translating the (mostly private) IP addresses of a network onto other (mostly public) IP addresses of another network. NAT therefore enables several PCs in an LAN on the one hand to use the IP address of the Internet Access Router for Internet access and on the other it hides the LAN behind the IP address of the router registered on the Internet. NAT therefore spares the need for each user to have a separate provider contract. If, then, the client in the LAN sends an IP packet to the router, NAT converts the address of the sender into a valid IP address, which for instance has been assigned to it by the provider, before it is passed on onto the Internet. If an answer to this packet comes back from the remote station, the NAT converts the receiver address back into the original IP address of the local station and delivers the packet in proper form. In theory, NAT can manage LANs with any number of clients.
  • What is the default IP address of Analog VoIP Gateway?
    The default IP address at LAN port is 192.168.11.1. The WAN port IP is DHCP. You can change IP address when login the device configuration page.
    Why my web browner can’t open 192.168.11.1?
    Please make sure you PC had added IP at same range of 192.168.11.x/24 already. Like 192.168.11.2/24
    What is the default username and password of Analog Media Gateway?
    The default username and password are : Username:admin Password:admin You can change username and password on configuration page.
    How can I know Analog Media Gateway current IP?
    FXS gateway. Connect analog phone to FXS port, dial number *158#, you will hear the LAN port IP. FXO gateway. Connect PSTN line to FXO port. Dial the PSTN line number from mobile phone, press the *158# when you hear IVR: please dial the extension number, you will hear the LAN port IP. Note: if the FXO gateway set auto dial, this way will not work.
    How can I restore the device to factory default settings?
    keep the Access Gateway UP. Press the RST button 5s till device RUN LED status changed Reboot the Access Gateway
    How to make sure which correct Caller ID detection mode use: Before ringing or After ringing?
    Firstly, you should connect the PSTN line to an analog phone directly. Then make an incoming call (using another line or mobile phone) to that PTSN line and check analog phone displays Caller ID. If the Caller ID is not shown on the phone, means the CID disable at Telco side. please contact your telco or PSTN service provider. If the analog phone shows the correct CID, please take note if the Caller ID shows before the first ring tone or after the first ring tone: - Before ringing indicates that the PSTN line will send Caller ID before the first ring signal. - After ringing indicates that the PSTN line will send Caller ID between the first ring and second ring.
    How to check the Analog Media Gateway if call out failed?
    Firstly, please check can get dial tone or not when pickup analog phone. If not, need check the FXS port registered or not at device page “Status & Statistics”. If FXS port registered already, confirm the route setting correct at page “Tel->IP”. After check above and issue still, try to capture the call log though page “Network Capture” , send log to support@dinstar.com
  • What is the default IP address of Trunk Gateway?
    The Trunk gateway have two Ethernet port. One for Service, one for Management. MTG200/600/1000/1000B: FE0 (Service port), IP: 192.168.1.111 FE1 (Management port), IP: 192.168.11.1 MTG2000/3000: GE1 (Service port), IP: 192.168.1.111 GE0 (Management port), IP: 192.168.11.1
    Why my web browner can’t open 192.168.11.1 or 192.168.1.111?
    Please make sure you PC connected which type Ethernet port at MTG. Then, added the corresponding IP at PC: 192.168.11.x/24 or 192.168.1.x/24. Like 192.168.11.2/24
    What is the default username and password of trunk Gateway?
    The default username and password are : Username:admin Password:admin You can change username and password on configuration page.
    How can I restore the device to factory default settings?
    Login the Trunk Gateway. Open the page “Management>>>Data Restore”, upload the blank database file. Reboot the trunk Gateway
    How can i restore the login information?
    Keep the device ON. Press the RST button still RUN LED status changed. Reboot the device. After device UP, the Management port setting will back to default. This option not affect the Service port setting. Note: MTG1000 not support this one.
    How to fix it if face “ISDN/SS7 Signal Alarm”?
    Please check the E1 cable used Wire Sequence. The E1 Wire Sequence are different with Net cable. It use 1,2,4,5: 1: Rx Ring- 2: Rx Tip+ 4: Tx Ring- 5: Tx Tip + If the cable OK, need capture log and send to support@dinstar.com Please see the Q9/Q10, it show you how to do.
    How to check the Trunk Gateway if call no voice?
    Firstly, make sure the IP trunk bind at Service port. If bind at Management port, will face voice issue. Second, check the MTG side used RTP port range, the range don’t include sip port, like 5060t. Recommend use 8000 or above. If use SS7, please check the CIC set and confirm it correct.
    How to get PRI log of Trunk Gateway?
    Telnet of device and input follow command : ROS>en ROS#sh version ROS#sh int ROS#sh mcc X                       //X: Port0 is 16, Port1 is 18, port2 is 20 //Do the same commend “sh mcc x” each 10s, 5 times total.    ROS#^config ROS(config)#deb Q931 detail       ROS(config)#ex ROS#^ada ROS(ada)#turnon 64
    How to get SS7 log of Trunk Gateway?
    Telnet of device and input follow command : ROS>en ROS#sh version ROS#sh int ROS#sh ss7 error clear            //clear the Error log  ROS#sh SS7 link                     //show current SS7 hdlcNo and LinkID, we will use it at follow ROS#sh mcc X                       //Check the error frame, x means hdlcNo x //Do the same commend “sh mcc x” each 10s, 5 times total.    ROS#sh ss7 error                 //show the Error log  again ROS#^config ROS(config)#deb ss7 Y 5      // The Y means the SS7 LinkID index Y ROS(config)#ex ROS#^ada ROS(ada)#turnon 96
  • How to install antenna of UC100 ?
    There are two kinds of antennas in UC100, one is for WIFI, the other is for GSM/LTE. Wifi antennas are round which should be installed to the left and right side of the gateway. GSM/LTE antennas are flat, which should be installed to the back panel of the gateway.
    What is the default IP address of Access Gateway?
    The default IP address at LAN port is 192.168.11.1. The WAN port IP is DHCP. You can change IP address when login the device configuration page.
    What is the default username and password of Access Gateway?
    The default username and password of UC100 are : Username:admin Password:admin The default username and password of UC200 are : Username:admin Password:admin@123# You can change username and password on configuration page.
    How to use Wifi of UC100?
    If your model not support VOLTE, you can only use WAN mode which means you need to connect WAN port to network get wifi data. If your model supports VOLTE, when you insert volte sim, you can get wifi through simcard. When you connect WAN port to network, you can get wifi through WAN. Default strategy is WAN Master, LTE Slave. You can also change that strategy on page Network -> Uplink Control.
    How can I restore the device to factory default settings?
    On the condition that the device is running normally, press the RST button for 6-12 seconds, and all configuration are restored to the default settings.
    How to trace some logs of gateway?
    To debug calls or voice problems, you can go to web page “Call Control->Diagnostics” page. And select debug logs whatever you want. SIP Stack: logs of SIP stack. SIP Message: logs of SIP message like Register, INVITE request etc. FXS/FXO: logs of FXS or FXO port GSM: logs of GSM modules DSP: capture PCM packets. Voice: SIP and RTP capture, you can open the capture by Wireshark program.
    How to understand Number Profile and Manipulation?
    There are two import profiles which can be used in Route. One is Number profile, the other is Manipuliation. Profile -> Number profile, it is a kind of number condition, once you create and apply it in Route, it means the number which matched the number profile can be allowed; Profile -> Manipulation, it is a way to change caller or callee number, when you apply it in Route, it means it will change the number before sending to the corresponding destination.
    How to understand Call Transfer?
    Call Transfer including blind transfer and attended transfer. You can check the feature code of transfer in page Call Control -> Feature Code. Blind transfer is a call transfer in which the transferring party connects the call to a third party without notifying the third party. Attended transfer is a call transfer in which the transferring party connects the call to a third party after he confirms that the third party agrees to answer the call.
    How to understand Call Forwarding?
    Call forwarding service including unconditional call forwarding, unregistered call forwarding, call forwarding on busy, call forwarding on no reply.
  • How to deal with incoming calls on DWG?
    By default, when there is a incoming call on the gateway, the gateway will play default IVR “please dial extension” if user does not have any configurations. However, most of the users do not want the caller to hear the IVR, user can deal with the GSM incoming calls with the following method:
    How to deal with incoming calls on DWG?
    By default, when there is a incoming call on the gateway, the gateway will play default IVR “please dial extension” if user does not have any configurations. However, most of the users do not want the caller to hear the IVR, user can deal with the GSM incoming calls with the following method: