Digital Hospitality

Customer Pain Points Emerging Customer Requirements Solution Overview Solution Highlights Solution Value Success cases

Digital Hospitality

IP Communication Solution

Customer Pain Points

Complex Cabling and
High Deployment Costs

Traditional analog voice systems rely heavily on extensive copper cabling infrastructure,MDFs, and extensive floor-level wiring infrastructure,leading to complex system architectures,lengthy deployment cycles,and high material and labor costs.
Outdated Architecture with Limited
Smart Integration Capabilities

Legacy analog PBX systems have difficulty integrating with modern smart hospitality applications such as Al voice assistants,smart speakers,delivery robots, guest room control systems,and security platforms, significant- ly hindering smart hotel transformation and service innovation.
Lack of Centralized Management
Across Hotel Groups

Telephone systems across individual properties within hotel chains are often managed independently,making it difficult for hotel groups to achieve unified and standardized management,resulting in low operational efficien- cy.
Complex System Architecture and
Increased Risk of System Failures

To support IP-based applications, traditional analog systems often rely on external protocol gateways and multi-layer cascaded architectures,leading to excessive system nodes,poor stability,and frequent failures.Trou- bleshooting typically involves multiple vendors,with unclear maintenance responsibilities and slow issue resolu- tion,directly affecting guest experience.
On-Site Maintenance Dependency
with High Operational Costs

Traditional analog PBX systems do not support remote configuration,remote upgrades,or remote troubleshoot- ing. Configuration changes and fault resolution require engineers to perform on-site maintenance, resulting in long response times,high service costs,and continuous operational pressure.
Limited Mobility of Traditional
Front-Desk Communications

Traditional desk phones are tied to fixed locations,making it difficult for front-desk staff to answer calls when away from their desks.This can lead to delayed responses,reduced guest satisfaction,and lower OTA ratings.

Emerging Customer
Requirements

Upgrade to new
requirements

01

Lightweight and Cost-Effective Upgrades for Existing Hotels

Operating hotels require IP upgrades with minimal changes,while preserving existing phones,cabling,and user habits to achieve smooth migration with the lowest possible cost and fastest deployment.
02

Highly Integrated Architecture with Simplified Deployment

Economy hotels and small-scale properties require highly integrated solutions that reduce equipment quantity, simplify deployment and maintenance,and support guest room telephony,operator services,hotel management, billing,recording,and wake-up services through a unified platform.
03

Seamless Integration with Al-Driven Hotel Applications

The hotel telephony system seamlessly integrates with third-party delivery robots,Al-powered voice services,Al speakers,and security monitoring systems without the need for additional gateways,servers,or complex devel- opment,enabling rapid deployment of smart hotel services.
04

Centralized Management for Hotel Groups

Centralized group management enables all hotel properties nationwide to operate on a unified network,allowing headquarters to centrally monitor and manage configurations,remote upgrades,automated alerts,and call ana- lytics,achieving standardized,digital,and scalable operations.
05

Mobile Operations for Front Desk Staff

By supporting mobile call handling on smartphones and tablets,front desk staff can operate through “mobile front-desk services,"enabling them to answer guest room calls anytime and anywhere without missed calls or delays,improving service efficiency and guest satisfaction.
06

High Reliability and Low Failure Rate

The voice communication system delivers long-term stable operation and supports network failover,power outage resilience,and dual-system hot standby.Even under extreme conditions,it ensures essential front desk communications,maintaining uninterrupted hotel operations and continuous guest services.

Solution Overview

To address the limitations of traditional hotel analog PBX systems and meet evolving digital transformation requirements, DINSTAR has developed an integrated hospitality IP communications solution designed to modern- ize legacy hotel telephony through a fully IP-based architecture.
The solution enables seamless integration with existing hotel management systems and smart devices while sup- porting smart hospitality applications and operational efficiency improvements.It transforms hotel voice commu- nications from a basic calling tool into a comprehensive communications platform that supports both hotel oper- ations and guest services.

IPPBX with Analog Phones
IPPBX+IP Phone /Wi-Fi Phone Full-IP Deployment

IPPBX with Analog Phones

The solution utilizes the DINSTAR UC2000-HI Series Hotel IPPBX together with DAG Series Analog Gateways, allowing hotels to reuse existing analog phones and telephone wiring without large-scale rewiring.This enables rapid IP migration while supporting smart hospitality applications such as mobile front-desk services, Al voice services, and delivery robots.

01
Telephony System Deployment

Equipment Room

Deploy the DINSTAR UC2000-HI Series IPPBX connected to the hotel network,with optional dual-system hot

standby redundancy.

Deploy the DINSTAR UC2000-HIS Series FXS Voice Gateway connected to the hotel network and integrated with the IPPBX via SIP protocol.
02
Telephony System Deployment

Front Desk

Reuse existing analog phones connected to the built-in FXS extension interfaces of the IPPBX.

Install the DINSTAR DinLink App on dedicated front-desk smartphones and register them to the IPPBX,en- abling mobile front-desk services.

The IPPBX provides an operator console for efficient call management.
03
Telephony System Deployment

Guest Room

Deploy analog phones connected through telephone lines extended from the FXS voice gateway and regis- tered as IPPBX extensions.

InstallDINSTAR SIP emergency intercom terminals in bathroom walls and register them as SIP extensions of the IPPBX.
04
Telephony System Deployment

Office Area

Deploy desktop analog phones connected through telephone lines extended from the FXS voice gateway and registered as IPPBX extensions.
05
Telephony System Deployment

Elevators / Corridors

InstallDINSTAR emergency intercom terminals embedded in walls and register them as SIP extensions of the IPPBX.
06
Telephony System Deployment

PSTN Connectivity

The UC2000-HI Series Hotel IPPBX includes 2-8 built-in FXO ports for PSTN trunk connectivity.
07
Telephony System Deployment

Smart Ecosystem Integration

Supports integration with Al voice assistants,delivery robots,CEM platforms,and security monitoring systems, and security monitoring platforms.

IPPBX+IP Phone /Wi-Fi Phone Full-IP Deployment

01
Telephony System Deployment

Equipment Room

Deploy the DINSTAR UC2000-HI Series IPPBX connected to the hotel network, with optional dual-system hot standby deployment.
02
Telephony System Deployment

Front Desk

Deploy an IP or Wi-Fi phone for use at the front desk.

Install the DINSTAR DinLink App on dedicated front-desk smartphones and register them to the IPPBX for mobile operations.

The IPPBX provides a visual operator console for efficient call handling.
03
Telephony System Deployment

Guest Room

Deploy IP phones or Wi-Fi phones with PoE power supply,automatic provisioning,and plug-and-play capabili- ty as IPPBX extensions.

Install DINSTAR one-touch intercom terminals in bathroom walls and register them as SIP extensions of the IPPBX.
04
Telephony System Deployment

Office Area

Deploy desktop IP phones or Wi-Fi phones with PoE power supply and register them as IPPBX extensions.
05
Telephony System Deployment

Elevators / Corridors

Install DINSTAR emergency intercom terminals embedded in walls and register them as SIP extensions of the IPPBX.
06
Telephony System Deployment

PSTN Connectivity

The UC2000-HI Series Hotel IPPBX includes 2-8 built-in FXO ports for PSTN trunk connectivity.
07
Telephony System Deployment

Smart Ecosystem Integration

Supports integration with Al voice assistants,delivery robots,Al voice services,CEM systems,and security monitoring platforms.

Solution Highlights

HIGHLIGHT 01

Full-IP Architecture with Streamlined Deployment

Built on the hotel IP network without traditional multi-pair cabling,enabling simplified installation,shorter de- ployment cycles,and lower upfront investment.
HIGHLIGHT 02

High Integration with Centralized Management

After voice services are IP-based,they can seamlessly integrate with network,surveillance,and other IP applica- tions,enabling unified management and IT operations.Hotel groups can centrally manage voice devices across all properties while maintaining unified control over system operations and call traffic data.
HIGHLIGHT 03

Reduced Costs and Improved Efficiency

Centralized device management,rapid deployment,and simplified maintenance reduce configuration time by 90%and maintenance costs by 75%.
HIGHLIGHT 04

Seamless Smart Ecosystem Integration

Supports integration with PMS platforms,Al voice assistants,delivery robots,and security monitoring systems with strong scalability.
HIGHLIGHT 05

All-in-One Communications Platform

Designed for economy hotels,small hotel chains,and serviced apartments,a single system can support both guest room and management communication requirements with simplified maintenance and highly cost-effec- tive.
HIGHLIGHT 06

Business Continuity Protection

Supports hybrid cloud and on-premises deployment,ensuring local communication survivability during network or power outages.
HIGHLIGHT 07

Mobile Front Desk Operations

Supports the DinLink mobile app,enabling staffto answer calls anytime and anywhere,significantly improving service responsiveness and guest satisfaction.
HIGHLIGHT 08

Seamless Migration for Existing Hotels

Supports lightweight IP migration for operating hotels with short deployment cycles,low costs,and minimal impact on daily business operations.
HIGHLIGHT 09

Intelligent Communication Security

Powered by the unified NMS platform,the solution provides 24/7 intelligent security monitoring and real-time alerts for abnormal guest room call activity via email and enterprise messaging platforms.

Solution Value

Enhanced Guest Experience and Higher OTA Ratings

Features such as one-touch guest service calling,intelligent IVR navigation,Al voice services,emergency assis- tance, automated wake-up services,and guest service interaction significantly improve guest satisfaction and repeat bookings

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Improved Hotel Management Efficiency

Capabilities including room status visibility, incoming call pop-up notifications,call traceability,centralized group monitoring,and automated analytics enable more accurate management and faster response times.

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Significant Reduction in Operating Costs

Low upgrade investment, legacy equipment reuse, remote O&M capabilities,and Al-powered services signifi- cantly reduce maintenance expenses and front-desk workload.

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Seamless Smart Ecosystem Integration

Supports integration with PMS platforms,Al voice assistants,delivery robots,and security monitoring systems with strong scalability.

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Success Cases

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