Support

Technical services mainly include on-site technical services and remote technical services.

• On site technical support refers to key activities such as training, equipment installation and debugging, maintenance and upgrading, and troubleshooting at the customer's site
• Remote technical support refers to providing equipment installation guidance, training, remote debugging, fault location, and maintenance upgrades remotely through telephone, enterprise QQ, email, online MSN/Skype, and other means. Currently, the company mainly adopts this after-sales support method;

The relevant time limit for reporting the malfunction through our company's technical bill of lading and returning the product with complete and clear information is as follows:

• In order to unify and standardize the feedback channels and handling methods for product quality issues, and ensure the effective closure of product quality problems;
• Establish a clear quality anomaly feedback process and clarify the responsibilities of each department in handling quality anomalies;
  • Refurbished equipment requires casings, accessories, etc., which need to be adjusted;
  • Need to wait for customer confirmation of information (including but not limited to payment, quotation, fault description, etc.)
  • Difficult to repair old and discontinued equipment with missing parts
• Drive the team to follow up on some abnormal quality issues and continuously improve product quality.