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  • [Cristian Merino] peer to peer DAG1000-8 to DAG1000-4 how to please.

    Time:2015-05-29 06:19

    [回复] dear you can refer to the document :http://www.dinstar.com/tech/file/moni/20150529453.html .this document will help you ! best regards !

  • [reza] i have problem on registering dag 1000 8o on elastix . could you please help me

    Time:2015-05-23 16:01

    [回复] Dear we will send your a manual about register dag 1000 8o to elastix to your email box.please check . Best regards .

  • [devin] How does device (DWG gateway or SIM Bank) registered with SIM cloud server?

    Time:2015-04-11 13:41

    [回复] First device MUST be able to access internet. Step1 Configure the network parameters according to the network environment. For example DWG gateway is after a router and the router’s local IP address is 172.16.1.1. Then configure the network parameters at web management: Network Configuration -- Local Network. The DNS server MUST be set as recommended. Step 2 restart the gateway and check if gateway can access internet by ping test at web management: Tools -- ping test. Enter “support.dinstarcloud.com” in ping destination; leave the others as default then click “start”. If the ping test fails check your router and connection. Note: SIM Bank does not have ping test option on the web management ping test for SIM Bank.

  • [hannah] What’s the difference between three SIM modes in DWG gateway?

    Time:2015-04-10 11:50

    [回复] DWG gateway supports three types of SIM mode: Local SIM Box SIM Bank. Check the current SIM mode at web management: Mobile Configuration -> SIM Mode. Local:DWG gateway use the SIM card in the DWG gateway SIM slots SIM Box:DWG gateway exchanges the SIM cards information with SIM Box which located at the same local network and all SIM card install in SIM Box. SIM Bank:DWG gateway exchanges the SIM cards information with SIM Bank which registers with SIM cloud server and all SIM card install in SIM Bank. In this mode DWG gateway must register with SIM cloud server. Note: For SIM Box and SIM Bank modes DWG gateway MUST remove all SIM Cards from gateway’s SIM card slots.

  • [Isa] I am trying to use JoinMe for a voice cfnreoence only. However it doesn‘t seem like I can have one user sign in via VOIP and the other user sign in via telephone. Is that possible?

    Time:2015-03-29 12:22

    [回复] Dear sir/madam Our product can work with almost any VOIP products based on SIP protocol. Best regards Dinstar

  • [habib] hi i have a dinstar dag1000-8s I want to update Where to download the firmware Low Current Software Version DAG1000-8S 2.18.02.06 PCB 0 LOGIC 0 BIOS

    Time:2015-02-26 04:02

    [回复] Dear sir/madam You can send an email to support@dinstar.com and ask for update package or connect our technical support engineer for further support. Eegineer skype ID:dinstar005 Notes: we don’t recommend customer to upgrade the device by themselves. Best regards Dinstar

  • [Martin Motta] I WANT TO UPDATE DINSTAR DWG2000 1 port gsm. Where can i download the new firmware. Thanks

    Time:2015-02-11 19:15

    [回复] Dear sir/madam You can send an email to support@dinstar.com and ask for update package or contact our technical support engineer for further support. Eegineer skype ID:dinstar005. Best regards Dinstar

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